Service Coordinator
- Recruiter
- First Base
- Location
- Gloucestershire
- Salary
- £28,000 - £30,000 per year
- Contract
- Permanent
- Work pattern
- Full Time
- First listed by Ontap
- 4 September 2026
Job description
Service Coordinator 7032 Location: Cam and Dursley, Gloucestershire Hours: Full Time Permanent Monday - Friday, 9:00am - 5:00pm Salary: 28,000 - 30,000 per annum
Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.
Key Responsibilities of a Service Coordinator:
Manage customer enquiries, quotations, orders and general service administration
Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements
Arrange machine deliveries, installations, repairs and workshop returns
Manage service and repair enquiries, gathering relevant information and preparing estimates where required
Process warranty claims and liaise with customers, manufacturers and internal teams
Monitor completed engineer work, update service records and follow up any outstanding actions
Contact customers regarding annual servicing and upcoming warranty deadlines
Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation
Maintain accurate customer, service, training and engineer stock records across internal systems
Deal with delivery issues and coordinate returns, repairs or replacements where required
Provide general administrative support and assist with additional projects when required
Key Skills of a Service Coordinator:
Previous experience within administration, customer service, scheduling or coordination
Strong customer service and communication skills
Excellent organisation with the ability to manage changing priorities and deadlines
Good attention to detail and accurate administration skills
Confident liaising with customers, engineers and internal teams
Strong IT skills including Microsoft Office and confidence learning new systems
Proactive, reliable and able to work effectively as part of a team
To be considered for this Service Coordinator role, please contact Katie Tyrrell at First Base Employment