Client Administrator (Gloucester)

Recruiter
IDEX Consulting Ltd
Location
Gloucestershire
Contract
Permanent
Work pattern
Not Specified
Working arrangement
2 days from home / 3 days in office
First listed by Ontap
1 September 2026
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Job description

The Opportunity An excellent opportunity has arisen for an experienced IFA Administrator to join a highly regarded national financial planning business with an excellent reputation in the market, located in Gloucester.

Working closely with a team of Financial Advisers, you'll provide high-quality administrative support across the full client journey, ensuring new business, client requests and ongoing transactions are processed accurately and efficiently.

Key Responsibilities

Process new business applications and associated paperwork through to submission to providers
Complete client identity verification where required
Assist Advisers with the management of client cash holdings and placing trades in line with Adviser instructions
Maintain accurate and up-to-date client and plan records on the back-office system
Manage tasks assigned by Advisers, Managers and other members of the support team
Assist with preparing quotations, applications, key features and other relevant paperwork for Adviser meetings
Respond promptly and professionally to queries from clients, providers and Advisers
Process and chase policy claims through to completion

About You

The ideal candidate will have previous experience as an IFA Administrator, Financial Services Administrator or within a similar financial planning support role
Experience using Intelligent Office (IO) or a similar financial planning back-office system would be advantageous
A basic understanding of financial planning, providers and financial products would also be beneficial

What's on Offer?

Hybrid working - 3 days in the office and 2 days from home
The opportunity to join a national financial planning business with an excellent reputation
A varied IFA administration role supporting experienced Financial Advisers
A professional and collaborative working environment
Excellent opportunities for career development and progression
A comprehensive flexible benefits package, allowing you to tailor your benefits to your individual needs
Group Income Protection, with options to increase your level of cover and benefit period
Workplace pension with employer contributions
Dental cover
Critical Illness cover
Health Cash Plan covering areas including dental, optical and physiotherapy
Cycle to Work scheme
Access to a wide range of retail discounts and savings through the employee benefits platform

Interested? Apply with your CV to this advert or contact Samantha Durbridge at IDEX Consulting -

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

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