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Mortgage Customer Service Advisor CeMAP Study Support

Recruiter
Connections The Recruitment Specialists
Location
Sale
Contract
Permanent
Work pattern
Not Specified
First listed by Ontap
24 August 2026
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Job description

We're looking for a Mortgage Customer Service Advisor to join a specialist team supporting mortgage advisers across a growing network.

This is a great opportunity for someone with strong customer service or administration experience who is interested in building a career within mortgages and financial services.

You don't need previous mortgage experience or CeMAP. Full training will be provided, with CeMAP study support available as you develop.

You'll be supporting mortgage advisers with queries around products, lenders, processes and systems, helping them find the information they need and providing a high level of service.

This is a non-sales role.

The Role

Provide first-line support to mortgage advisers across the network
Respond to queries around mortgage products, lenders, criteria and processes
Help advisers navigate mortgage research and quotation systems
Provide accurate information and practical support to help advisers progress applications
Handle queries confidently and professionally, keeping a strong focus on customer outcomes
Build strong working relationships with mortgage advisers and internal teams
Keep up to date with changes across the mortgage market and lender criteria
Maintain accurate records and ensure queries are followed through to resolution
Share feedback and ideas to help improve processes and the service provided

You'll ideally have:

Experience in customer service, administration or a similar role
Excellent communication and relationship-building skills
A confident and professional telephone manner
Strong organisational skills and the ability to manage competing priorities
A proactive approach to problem solving
The ability to learn technical information and apply it confidently
Good attention to detail
A genuine interest in developing a career within mortgages and financial services

Previous mortgage, banking, financial services or property experience would be advantageous but isn't essential.

Training & Qualifications

The business will provide full training and support towards CeMAP as you develop within the role.

You'll have the opportunity to build your technical mortgage knowledge while gaining hands-on experience working closely with experienced mortgage advisers.

For someone looking to build a long-term career in mortgages, this provides a strong route into the industry without needing to already hold CeMAP.

What's on offer?

Full training from experienced mortgage professionals
CeMAP study support
Clear development opportunities within mortgages and financial services
Exposure to mortgage products, lenders and the application process
Supportive team environment
Opportunity to work closely with experienced mortgage advisers
A role combining customer service, technical knowledge and financial services
Apply Now