Service Desk Analyst
- Recruiter
- Pearson Whiffin Recruitment Ltd
- Location
- Gloucestershire
- Contract
- Permanent
- Work pattern
- Not Specified
- Working arrangement
- Hybrid working
- First listed by Ontap
- 28 August 2026
Job description
Service Desk Analyst - MacOS / Apple Devices / Cloud Technologies
Based onsite in Gloucester - possibility to go permanent
We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3 D Modelling.
Key Responsibilities
Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
Configure, deploy, and manage Apple hardware across the business
Support modern workplace and endpoint management solutions
Troubleshoot hardware, software, connectivity, and user-related issues
Support device security, patching, compliance, and asset management
Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
Knowledge of MacOS and Apple ecosystem devices
Experience supporting laptops, desktops, and mobile devices in enterprise environments
Understanding of networking fundamentals and troubleshooting
Experience with MDM tools such as Jamf is advantageous but not essential
Knowledge of Microsoft 365 and identity/access management solutions
Excellent communication and problem-solving skills
Desirable Skills
Apple certifications or relevant technical certifications
Experience in hybrid cloud environments
Scripting or automation knowledge (Bash, PowerShell, or similar)