Clerical Officer/Receptionist

An exciting and challenging opportunity has arisen for an enthusiastic individual to join our Diabetes and Endocrinology Outpatient tea, The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within Diabetes and Endocrinology. They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.

They will work closely with our medical secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients. To deliver a high-quality service by providing effective and efficient patient focused appointment bookings, a medical records function, clinic preparation and clinic reception for the patients attending.

The post holder with liaise with patients, other hospital staff and deal with enquiries from outside the hospital to help ensure the delivery of an efficient service to all users. They will be required to have a firm understanding of the need for confidentiality and to consider and maintain this confidentiality at all times.

To undertake reception duties and receive patients in a pleasant, tactful and understanding manner and accurately record all data fields on CONNECT. To be able to work under pressure, coping and adapting to different situations as they arise.

This vacancy is advertised on a fixed term contract basis for the maximum period of 22 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder.

The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder. Please note all existing NHS staff will only be considered on a secondment basis.