Receptionist/Care Navigator
- Employer
- Hampshire and Isle of Wight Healthcare NHS Foundation Trust
- Location
- Southampton, SO14 0YG, Southampton, SO16 4XE, Southampton, SO17 2GD, Southampton, SO14 0LT
- Contract
- Fixed-Term
- Posted
- 9 September 2026
- Closing date
- 23 September 2026
Role overview
We are looking to recruit a Receptionist/Care Navigator for our busy GP Surgery in Southampton. You will be working as part of a busy team where you will be the first point of contact for all enquiries.
You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record), and working with the workflow and back office teams.
The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information.
We are looking for people who have a 'can do' attitude. This is a 6 months fixed term post.
We have full time (37. 5 hours per week) and part time (18 hours per week) contracts available.
The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.
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45 a.m. start and late shifts with a 6. 30 p.m. finish.
There is also the opportunity to work on a Saturday on a rota basis. Please be advised that you will be working across multiple locations including Royal South Hants Hospital, Adelaide Health Centre, Portswood Surgery and Homeless Healthcare GP Surgery.
To work as part of a team to provide a comprehensive and professional administrative support to Solent GP Surgery. Providing a reception service including covering out of hours on a rota basis as required.
Answering all incoming telephone calls, booking appointments, dealing with enquiries, and taking messages for staff or providing information to callers as appropriate. Ensuring all new patients complete relevant paperwork, details are inputted onto TPP Systm1 computer database correctly, and that correct procedures are followed regarding patient notes.
Deducting patients as appropriate, printing out summaries and photocopying paper notes. Filing and retrieving records as required.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.