Receptionist - Community Mental Health
- Employer
- Hampshire and Isle of Wight Healthcare NHS Foundation Trust
- Location
- Portsmouth, PO3 6AD, Portsmouth, PO4 8LD
- Contract
- Permanent
- Posted
- 8 September 2026
- Closing date
- 15 September 2026
Role overview
Be the welcoming face of our Mental Health Services! Are you a friendly, organised, and compassionate individual who enjoys helping others?
We're looking for a Mental Health Receptionist to join our dedicated Business Administration Support Team and play a vital role in supporting our mental health services across Portsmouth. Based across our sites at St Mary's Community Health Campus and St James' Hospital, you'll be the first point of contact for service users, carers, visitors, and colleagues, helping to create a positive and professional experience for everyone who accesses our services.
This is a fantastic opportunity to join our supportive teams where your contribution will make a real difference every day. The hours are flexible for this post, full time or part time will be considered.
Hampshire and Isle of Wight Healthcare Mental Health Services within Portsmouth and Southeast Hampshire division cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, and learning disabilities. Based across St Marys Community Health Campus and/or St James Hospital.
Greet all patients, staff and visitors at the front desk, maintaining the reception area and consulting/meeting rooms. Answering sensitive calls from service users and other agencies, ensuring queries are forwarded promptly.
Dealing with emails relating to the services via shared mailboxes. To work as part of skill mix team to provide a comprehensive administrative support to the service.
Show full NHS role information
To effectively always prioritise and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team. To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding.
All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.