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Office Operations and Customer Care Co-ordinator

Recruiter
Tate
Location
Hertfordshire
Salary
£35,000 - £40,000 per year
Contract
Permanent
Work pattern
Full Time
Working arrangement
Hybrid working
First listed by Ontap
22 August 2026
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Job description

Office Operations & Customer Care Coordinator

Hemel Hempstead 35,000 - 40,000 Hybrid Working Available Free Parking

Are you an organised, proactive professional who enjoys variety in your role?

Our client, a privately-owned residential property business is recruiting an Office Operations & Customer Care Coordinator. This is a unique opportunity that combines office management responsibilities with customer aftercare support for residential sales and lettings customers.

Working fairly autonomously you'll play a key role in keeping the office running smoothly while acting as a main point of contact for customer enquiries and aftercare matters.

Key Responsibilities

Office Operations

Coordinating day-to-day office activities
Managing office supplies and facilities
Supporting senior management with administrative tasks
Maintaining documentation, records and company systems
Assisting with basic HR administration and recruitment activities
Managing business subscriptions, licences and insurance renewals
Supporting website and social media updates where required

Customer Care & Aftercare

Acting as the first point of contact for residential sales and lettings customers
Managing customer correspondence and aftercare enquiries
Coordinating issues through to resolution
Maintaining accurate records and tracking customer requests
Delivering a professional and positive customer experience at all times

About You

Previous experience in an Office Manager, Office Coordinator, Property Administrator, PA or similar
Property industry experience would be a significant advantage, particularly within residential sales or lettings
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise competing demands
Comfortable working independently and using your own initiative
Confident handling customer enquiries and problem-solving
Proficient in Microsoft Office and general business systems

What's on Offer?

Salary 35,000 - 40,000 depending on experience
Hybrid working available
Free onsite parking
Friendly, supportive team environment
Autonomous role with genuine responsibility and variety
Opportunity to join a growing and successful property-related business

This position is expected to become available in September and applications are being invited now.

If you're looking for a varied role where you can make a real impact and enjoy both operational responsibility and customer interaction, we'd love to hear from you.

Please note, this location is not practical for those travelling by train to work.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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