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Service Desk Analyst

Recruiter
Venn Group
Location
Sheffield
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
30 August 2026
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Job description

Service Desk Analyst

Location: South Yorkshire

Contract: Initial 3 Month Contract

Working Pattern: Full Time, On Site

We are currently supporting an NHS organisation in South Yorkshire with the recruitment of a Service Desk Analyst on an initial 3 month contract.

You'll join a busy IT team providing frontline support to staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with previous NHS or public sector experience who is comfortable working in a fast paced support environment.

Key Responsibilities

Provide first line IT support via phone, email and ticketing system
Log, update and resolve incidents and service requests in line with agreed service levels
Support users with hardware, software, account access and connectivity issues
Escalate more complex issues to relevant support teams where required
Assist with laptop and desktop deployments, builds and device swaps
Support Microsoft 365 applications including Outlook and Teams
Maintain accurate records of all support activity
Deliver a high level of customer service to clinical and non clinical staff

Essential Experience

Previous experience working in an IT Service Desk or Helpdesk environment
Experience supporting Windows operating systems and Microsoft 365
Experience using an ITSM or ticket management system
Strong troubleshooting and problem solving skills
Excellent communication and customer service skills
Ability to prioritise and manage a busy workload

Desirable Experience

Previous NHS experience
Knowledge of Active Directory and user account administration
Understanding of ITIL principles
Experience supporting hardware deployments and device rollouts

This is an excellent opportunity to join an established NHS digital team and provide vital support to users across the organisation on an initial 3 month engagement.

Apply Now