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Customer Service Administrator

Recruiter
AWD online
Location
Birmingham
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
1 September 2026
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Job description

Customer Service Administrator

An excellent opportunity for a customer-focused administrator with B2 B sales administration, account support and strong communication skills to join an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.

If you've also worked in the following roles, we'd also like to hear from you: Sales Administrator, Account Support Executive, Customer Service Advisor, Customer Support Advisor, Sales Support Administrator, Client Services Administrator, Account Administrator, Customer Care Advisor, Office Administrator, Business Support Administrator

SALARY: Competitive + Benefits

LOCATION: Birmingham, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator who can provide excellent customer service and account support across two growing sales divisions.

Based at the organisation's global headquarters in Birmingham, the Customer Service Administrator will support a dedicated paper manufacturing division that provides a wide range of food packaging products for well-known customers including McDonalds, Amazon, Marks & Spencer and Greggs.

The Customer Service Administrator role will suit someone organised, commercially aware and confident working under pressure, with good attention to detail and a positive approach to solving customer queries.

DUTIES

Your duties as the Customer Service Administrator include:

Sales Order Processing: Accurately process all sales orders in line with required time limits
Customer Contact: Contact customers by telephone as directed and within required time limits, ensuring a professional service at all times
Inbound Communication: Respond to inbound calls and emails in accordance with company policy
Customer Enquiries: Respond to customer enquiries promptly and courteously within agreed time limits
Query Resolution: Manage and conclude customer queries to a satisfactory outcome
Escalation Support: Escalate customer queries where required
Internal Coordination: Communicate with appropriate internal departments to help ensure objectives for individual accounts are met
Customer Meetings: Attend meetings or team calls with customers as required
Credit Control Support: Assist the credit control supervisor to help ensure payment terms are followed for each account
Delivery Coordination: Work with the wider operational team to help ensure deliveries are fulfilled on time and in full
Reception Cover: Cover main reception when required

CANDIDATE REQUIREMENTS

ESSENTIAL

Previous experience in B2 B sales administration, account support or a customer service administration role
Strong customer service skills
Ability to work well under pressure
Confident communicator with the ability to communicate effectively at all levels, both internally and externally
Experience using Microsoft Excel, Microsoft Word and Microsoft Office packages
Positive attitude with good problem-solving skills and attention to detail
Numerate and commercially astute

DESIRABLE

Knowledge of SAP

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15080

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birmingham, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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