Customer Service Administrator

Recruiter: RecruitAbility Ltd
Location: Hertfordshire
Contract: Permanent
Work pattern: Not Specified
First listed by Ontap: 24 August 2026

Job description

Job Title: Customer Service Administrator Salary:£26,000 - £28,000 (depending on experience) Location: Bishop's Stortford Monday to Friday, 9:30am - 6:00pm One Saturday per month 10am - 4pm (paid or time off in lieu - your choice) Holiday: 26 days holiday plus Bank Holidays

We're working with a friendly and growing business looking for an exceptional Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.

What you'll be doing:

Handling inbound customer calls and emails

Taking and processing orders accurately

Raising invoices and updating internal systems

Responding to customer queries and resolving issues

Making occasional follow-up and after-sales calls

Working closely with internal teams to ensure a smooth customer journey

What we're looking for:

Previous experience in a customer service or office-based support role is essential

Confident communicator with a friendly, professional manner

Strong attention to detail and good organisational skills

Comfortable using systems and handling administrative tasks alongside calls

Someone who enjoys helping people and takes pride in delivering great service

Attention to details is essential

What's on offer:

Salary of £26,000 - £28,000 (depending on experience)

Holiday: 26 days + Bank Holidays

Free Parking

A supportive and welcoming team environment

Variety in your day - no two days are the same

Flexibility around Saturday working (paid or time back in lieu)

Apply Now

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