Operations Coordinator

Recruiter
Two Six Recruitment Limited
Location
Dorset
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
30 August 2026
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Job description

Operations Co-ordinator

£28,000 - £33,000 DOE Permanent Full Time

TwoSix Recruitment are looking for an Operations Co-ordinator to join a busy and growing business within the IT sector.

This is a great opportunity for someone who enjoys organising people, managing changing priorities and keeping a busy operation moving.

You could already be working in operations or service coordination. Alternatively, you may come from an IT helpdesk or service desk background and be looking to move into a broader operations-focused role.

The role at a glance

£28,000 - £33,000 depending on experience
23 days holiday + bank holidays, increasing with service
Employer pension contribution
Additional benefits with length of service
Opportunity to develop your career

What you'll be doing

You'll be helping to coordinate a busy team of IT engineers and support staff, making sure work is allocated, prioritised and kept moving.

Your day will include:

Allocating and scheduling work to engineers
Prioritising support tickets, jobs and projects
Monitoring workloads and chasing progress
Reorganising schedules when priorities change
Keeping customers updated
Liaising with engineers, customers and suppliers
Making sure urgent issues are picked up quickly
Keeping the CRM and ticketing system up to date

This isn't a role where you'll just be doing general administration.

You'll need to be comfortable making decisions, speaking to engineers and customers and changing priorities throughout the day when something more urgent comes in.

What we're looking for

You don't need formal qualifications and you don't need to be an IT expert.

We're more interested in whether you can organise, prioritise, communicate and keep your head when things get busy.

You may currently be working as an:

Operations Co-ordinator
Service Co-ordinator
IT Co-ordinator
Helpdesk Co-ordinator
Service Desk Co-ordinator
Engineering Co-ordinator
1st or 2nd Line IT Support Engineer looking for progression

You'll need to be:

Highly organised
Confident and professional
Comfortable juggling several priorities at once
A strong communicator
Calm when plans suddenly change
Confident using CRM, ticketing or job management systems
Proactive and able to think for yourself

Previous experience within IT would be an advantage, but strong coordination experience is just as important.

If you're the person who naturally keeps everyone organised, knows what needs dealing with next and makes sure nothing gets forgotten, we'd like to hear from you.

Apply today and Vicki Reeks at TwoSix Recruitment will be in touch.

Apply Now