GP receptionist / Administrator
- Employer
- STONEHOUSE HEALTH CLINIC
- Location
- Stonehouse, GL10 2NG
- Contract
- Permanent
- Posted
- 19 October 2026
- Closing date
- 30 October 2026
Role overview
Stonehouse Health Clinic is seeking an experienced and enthusiastic Receptionist / Administrator with SystmOne experience to join our friendly and busy GP practice. The ideal candidate will bea positive and professional team player who enjoys working in a busy general practice environment.
The ideal candidate will be supportive of their colleagues, adaptable in their approach, and able to offer some flexibility to assist with holiday and sickness cover, helping us to maintain a high standard of service for our patients. This varied role combines patient-facing reception duties with administrative support, including managing appointments, responding to patient enquiries, processing clinical requests, and supporting the efficient day-to-day running of the practice.
The successful candidate will have excellent communication and organisational skills, be able to work effectively in a busy environment, and be committed to providing a high standard of patient care and customer service. Stonehouse Health Clinic is seeking an experienced and enthusiastic Receptionist / Administrator with SystmOne experience to join our friendly and busy GP practice.
We are looking for a positive, professional team player who enjoys working in a fast-paced general practice environment. The successful candidate will be supportive of colleagues, adaptable in their approach, and willing to offer some flexibility to assist with holiday and sickness cover, helping us maintain a high standard of service for our patients.
This varied role combines patient-facing reception duties with administrative responsibilities, including managing appointments, responding to patient enquiries, processing clinical requests, and supporting the efficient day-to-day running of the practice. The successful candidate will have excellent communication and organisational skills, be able to work effectively under pressure, and be committed to delivering outstanding patient care and customer service.
The GP Receptionist / Administrator is responsible for providing a professional, courteous, and efficient service to patients, colleagues, and external healthcare professionals. The role combines front-line reception duties with a range of administrative responsibilities, supporting the smooth day-to-day operation of the practice and ensuring a high standard of patient care.
Show full NHS role information
Answer and manage incoming telephone calls, deal with patient enquiries, and contact patients as required. Provide a welcoming and professional reception service to patients and visitors.
Process and action tasks generated by GPs and the wider clinical team in a timely manner. Monitor, review, and action generic practice email inboxes appropriately.
Process repeat and acute prescription requests in accordance with practice procedures. Support the registration of new patients and maintain accurate patient records.
Receive and process referral requests from District Nursing teams and other healthcare providers. Book, amend, and cancel patient appointments using the clinical system.
Respond to patient queries and requests promptly and effectively, escalating issues where appropriate. File and accurately record patient information within the clinical system.
Liaise with members of the multidisciplinary team and external organisations as required. Maintain strict patient confidentiality and comply with all information governance and data protection requirements.
Contribute positively to a supportive team environment and provide flexibility to support practice needs where appropriate. Undertake mandatory training and take personal responsibility for maintaining required competencies and professional standards.
Comply with all practice policies, procedures, and health and safety requirements. Undertake any other duties commensurate with the nature and grading of the post as reasonably requested by the Practice Manager or GP Principal.
Please note: This document is intended to provide an overview of the role and key responsibilities and does not constitute a full job description. Duties may be amended from time to time to meet the changing needs of the practice. * Whilst this role is contracted for 15 hours per week, the successful candidate will be expected to demonstrate a reasonable degree of flexibility and, where possible, be willing to provide additional cover during periods of annual leave, sickness absence, and other unforeseen staffing requirements to support the effective operation of the practice.