Outpatient Receptionist

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings?

We are looking for two enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team. You should be educated to NVQ Level 2 minimum or have equivalent experience in an receptionist or NHS patient facing related role.

You should have strong interpersonal skills together with a can do attitude! The post holders will have responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS. Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours. Maintain patient confidentiality at all times.

Carry out any other duties, within the grade, as requested by the Reception Team Leader Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required) To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system Please refer to the attached Job Description and Personal Spec for more info QUALIFICATIONS Good standard level of education (2 GSCEs or equivalent). NVQ level 2 in Customer Service (or equivalent).