Ward Clerk

You will a valuable member of the small ward clerk team, assisting with the smooth running of the department. You will be responsible for covering all ward clerk duties on the Children's ward areas and the Neonatal Unit and ensuring administrative tasks are completed accurately and in a timely, efficient manner.

We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment. You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone.

This role is the first point of contact so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained. The current working pattern is across Monday - Friday, between the hours of 08:00 - 17:00 with a view to including evening and weekend work in the future.

We also have secondment/fixed term post for 30 hours per week until 31st March 2027 The post can close earlier if sufficient amount of applications received. You will be responsible for: Effective communication with colleagues, carers, visitors to the ward in a professional manner, responding to a diverse range of enquires.

Ensuring enquiries are managed effectively with the appropriate support to enable an effective outcome. Ensuring effective communication with the nursing team and multi-disciplinary team (MDT), to allow for effective MDT working and prompt decision making Initially responding to concerns where necessary and escalating these to the appropriate member of staff where required Ensuring there are processes in place to remind staff to carry out actions/tasks that are time specific. (For example, contacting internal/external teams or checking medication has been requested and arrived in preparation for discharge) Being able to contact MDT members directly to answer queries and resolve issues Ensuring empathetic communication with patients and their visitors where they are acutely unwell or at end of life care.

This includes visitors feel supported and have access to an area to wait while awaiting the MDT. For full details of the responsibilities and duties of this role please see the attached job description.