Medical Receptionist/ Administrator
- Employer
- Showell Park Health Centre
- Location
- Wolverhampton, WV10 9ST
- Contract
- Permanent
- Posted
- 15 October 2026
- Closing date
- 30 October 2026
Role overview
We are looking for a motivated and flexible medical receptionist to join our busy practice. We have a 25 hour post over 5 days Monday - Friday .
You will be responsible for all reception duties; face to face and telephone care for patients, staff and visitors, and some administration duties. You will need excellent customer service and communication skills.
Flexibility with regards to working hours and be able to work weekends on a pro rota basis will be essential for this post. A background in primary care or NHS administration is desirable though not essential as training is available.
The ability to remain calm and work under pressure, along with experience of working with the public in a customer service environment is essential. The candidate will be available to work weekends pro rota.
One day is never the same, the role requires someone with exceptional communication skills, good customer service knowledge and the ability to interact well with a wide range of personalities. It is a busy Medical Centre; therefore the ability to work under pressure is a must.
The role will vary from, front house reception, administrative duties and telephony duties. Experience in a similar setting is advantageous but full training will be provided for the right candidate.
Show full NHS role information
Our core strategy is excellent patient care and continuous employee development. It's an exciting time to join the team!
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments non-disruptive manner Explain practice arrangements and formal requirements to new patients and Processing and distributing incoming and outgoing mail hardcopy and electronic Maintain telephone performance standards Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details Process repeat prescription requests Action administrative responsibilities accurately and in a timely manner services, accept payment and issue receipts for all payments Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager Any other delegated duties appropriate to this post Will be required to work at other sites. Weekend and Bank Holiday working required.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and Explain practice arrangements and formal requirements to new patients Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually Inform patients of relevant charges for private (non-General Medical Services) Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter