Clerical Officer

To deliver and maintain a professional reception and administration service to the Outpatient Department at Newmarket Community Hospital and to all users including patients, relatives, colleagues. This role is for 17 hours per week a permanent role working for two days specifically Mondays and Fridays 08:00-17:00 Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.

Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and update on eCare and EPIC accurately with the use of a Smart Card. Ensure the active and effective use of the electronic hospital system, following the operational procedures laid down by the department.

Input information on Trust systems, ensuring actions are undertaken in 'real time' and all post-clinic administration is completed. Ensure all documentation relating to outpatient clinics are accurate and prepared in a timely manner.

Cover the patient phoneline service for Switqueue. Ensure the Outpatient clinic area presents a clean, tidy, efficient, and professional image always.

Provide a high standard of general administrative support within Outpatient clinics. Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly.

Work flexibly to provide cover for colleagues across the Outpatient department as required. Fully engage in departmental meetings/ briefing, ensuring to provide relevant feedback to team members.