Clerical officer

We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills with previous clerical experience in a healthcare environment to join our team. The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the Community Neuro rehabilitation team and Fracture Liaison service working within a small pool of admin.

You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team. PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.*Previous Applicants need not apply* To provide efficient, effective and comprehensive administrative support to the team leader and the Community Neuro rehabilitation Team (CNRT) and Fracture Liaison service to enable the team to work at their most effective and support in the delivery of high quality care to patients.

To maintain Walsall Healthcare NHS Trust values in all aspects of the job. . Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.

To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner. Receive, process, and register patient referrals onto the electronic patient record system in a timely and accurate manner Provide clerical support as required and/or as assigned.

Transcribe clinical documentation from the Dragon speech recognition system, ensuring accuracy, timely completion, and appropriate upload to electronic patient record systems Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards. Manage patient record filing systems, ensuring documentation is stored accurately and readily accessible to authorised staff.

Process detail relating to patients and staff promptly and accurately and in an organised manner. Entering appointment details or other job related data into computer as required Arrange meetings and attend meetings if requested to take and produce accurate minutes of the meeting, circulation of supporting papers adhering to set timescales.