Receptionist
- Employer
- Claverley Medical Practice
- Location
- Wolverhampton, WV5 7BY
- Contract
- Permanent
- Posted
- 2 October 2026
- Closing date
- 30 October 2026
Role overview
Claverley Medical Practice is seeking an experienced Receptionist to join our wonderful team at our rural surgery which is situated on the borders of Wolverhampton & Shropshire. This role would be approx.
20 hours per week. Mondays are required but other days/times are flexible, we will discuss during interview.
NHS working pattern contract for us is 8-8 but the surgery is open 08:00-18:30 Monday-Friday but does occasionally open on a Saturday morning to accommodate clinics such as flu vaccinations, covid vaccinations etc We are also part of a network of local surgeries which chooses to offer occasional evening appointments across sites. However, successful applicants are only expected to work from Claverley Medical Practice.
Our surgery is CQC rated 'Good' and is very patient orientated. This advert will be published for 4 weeks but may close early should we reach a desired number of applications.
Successful applicants will require a DBS check and will need to provide x2 references. Thank you for taking the time to read about us.
Purpose : To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities main duties of this role would include: Opening & Closing of the surgery Answering telephone calls Actioning E-Consult triage requests Booking & cancelling of appointments with a range of clinicians Scanning & filing of clinical correspondence Greet and direct patients and visitors including signing in and out procedures Giving out prescriptions and taking payments Actioning & replying to Emails Any other reasonable duties as necessary Telephone Duties 1. Making and cancelling appointments 2.
Show full NHS role information
Giving out results as per practice procedure 3. Home visit requests 4.
Deal with general enquiries and complaints 5. Contacting other providers 6.
Any other enquiries Reception Duties 8. Accepting new patients and temporary residents forms 9.
10. Making appointments and dealing with appointment enquiries 11.
Handing out prescriptions and dispensed medication 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13.
Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15.
Deal with general enquiries and complaints as per practice procedure Filing 16. Pulling Lloyd George envelopes when requested by doctors and filing appropriately Prescriptions 17.
Dealing with requests for repeat prescriptions as per practice procedure 18. Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary 19.
General 20. Input and extract information from Practice computer system 21.
Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23.
Make refreshments for doctors and other team members, participate in washing up 24.