Administrator

Are you an organised multitasker who thrives in a busy environment? We're looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.

Why you'll love this role Varied workload -- no two days the same Friendly, supportive team Key role in improving patient experience Opportunities to grow responsibilities Good balance of autonomy and teamwork What you'll do Coordinate clinics, book appointments and produce letters Process referrals and maintain accurate, confidential records Manage generic inboxes and respond to internal/external queries Act as first point of contact for complex admin questions Escalate issues to keep the service running smoothly Use RiO to transfer patients and manage caseloads Attend meetings and record clear action notes Work on a varied daily rota Support & Leadership Provide daily support and supervision to Band 2 admin staff Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects Support the coordination of caseload activity across teams, ensuring timely processing and follow-up Coordinate administrative processes relating to referrals, appointments and patient pathways Escalating any administrative issues Supporting Band 2 administrative staff in regards to patient queries and general support. Please refer to the attached job description for the full details on the responsibilities and person specification.