Care Navigator & Administrator

The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7. 30am-7.

30pm. To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.

To undertake general reception tasks & other administration duties To work within a telephone hub and front desk environment. To work along side a team of professional people.

Problem Solving IT and keyboard skills Ability to handle conflict Administration tasks Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service. To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.