Receptionist / Administration assistant
- Employer
- The Royal Wolverhampton NHS Trust
- Location
- Wolverhampton, WV10 0QP
- Contract
- Permanent
- Posted
- 28 September 2026
- Closing date
- 12 October 2026
Role overview
This vacancy is for 2 posts. 1 x 15 hours per week.
1 x 22. 5 per week.
To provide a comprehensive, effective, accurate and timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres. Demonstrate excellent communication skills, be patient focused and possess the ability to multi-task and prioritise, paying particular attention to detail.
The ability to work independently and as part of the wider team in order to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service. To provide efficient and confidential support to the Urgent Treatment Centres, by delivering a comprehensive, high quality, accurate reception service .
Ensure that all enquiries are completed according to departmental procedures and within set quality standards. To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry.
T o communicate accurately by telephone, email and other appropriate means. To keep accurate records of all referrals into the ServiceTo accurately complete any documentation that is required to process referrals into the service.
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To accurately record patient details on IT programmes as required. To file all registration documents and keep in the department for statistics and auditing purposes.
To maintain an effective electronic and paper based filing system. To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centres.
To support all staff at the Urgent Treatment Centres to ensure that the service runs effectively and efficiently. To provide reports from the IT systems as required and send appropriately as instructed.
To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds. To deal with and support patient pathway as they are developed and agreed within the health care system.
To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department. To attend mandatory training sessions and undergo training/development as required.
To take part in the annual PDR appraisal training.