Receptionist

To act as the first point of contact forhospitalpatients,staffandvisitors, providing aface to face as well as a telephone servicereception function for alldepartments across the Trust. Tocoordinate reception volunteer taskson a daily basisand liaising with volunteers whereappropriate.

Tocommunicate, asappropriate,with allpatients,staffand visitorsto ensure best quality service delivery to ensure an efficient and effective reception service. Receive visitors to the hospital and direct to departments.

Arrange for volunteers to escort ifrequired. Supplyinformation via Oasis to patients who are unsure as to where theyare required togo.

Locate patients for visitors via Oasisin accordance withdata protectionlegislation. Arrange wheelchairs for patients with mobility issues, either utilising volunteers or hospital porters.

Receive telephone callsfrom external sourcesincluding patients,relativesand carerson behalf of the Trust and redirect asappropriate. Be able to deal with patients and visitors who may be anxious, upset or may have language or communication difficulties.

Be able to resolve simple concerns and queries and to escalate matters whereappropriate. Receive and record medical equipmentand other itemsdelivered to reception which requireforwardingto wards and departments.