Part Time Receptionist

This is a part time role for 3/4 months to cover sickness Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide holiday cover for other members of the team Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Enter patient information on to SystmOne, the Practices Clinical System as required. Work with other members of staff with regard to QOF, LES and DES requirements.