Administrator
- Employer
- North Staffordshire Combined Healthcare Trust
- Location
- Stoke on Trent, ST1 3NJ
- Contract
- Permanent
- Posted
- 23 September 2026
- Closing date
- 7 October 2026
Role overview
Would you like to become a member of ourPrimary Care Services administration team providing innovative care to our patient population as part of an outstanding CQC organisation? Do you have a background in Primary Health Care or Pharmacy environment OR experience working in centralised administration and are wanting to further develop your skills?
Do you have good attention to detail and enjoy following administrative protocol to resolve patient queries? We are looking to appoint two highly motivated and experienced administrators to work within a centralised team across our three integrated practices Moorcroft Medical Centre, Holmcroft Surgery and Keele Health Centre.
These posts support the admin function with particular focus on processing prescriptions. Each post is part time at 28hrs per week - worked across five days.
The purpose of the role is to provide an effective, accurate, timely and qualitative service for processing prescription requests for registered patients. Support prescribing clinicians within the practice with regards to the issuing, reauthorising and managing of prescription administration.
Assist and direct patients in effectively managing and ordering medications and resolving queries and issues as required. The ability to drive and be adaptable to the demands of the service is a must.
We are a friendly and well organised team with a forward-thinking approach. Full training will be provided to support induction into the role.
Show full NHS role information
To undertake a variety of administrative duties to assist in the smooth running of the prescribing and long-term condition management processes within the Practice, In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries and supporting medicines optimisation initiatives.
Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery.
Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Receiving patients at the desk and directing as necessary.
Application procedures for temporary residents and those requiring immediately necessary treatment. Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients.
Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment.
Processing patient queries appropriately and ensuring follow up. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.
To understand the difference between repeat and acute prescriptions and deal with appropriately. Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy.
To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests. Operation of security protocol for stocks of prescriptions.
Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy. Direct liaison with other services such as Pharmacies, community services etc. Sign-posting to services provided both in-house and externally.