Receptionist / Care Navigator

Two Rivers Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 18 to 25 hours, per week. Hours of work will be between 7am to 7pm, with 2 to 3 available shift patterns.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone. Greeting and directing all patients.

Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.

Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients.

Accurately maintaining patient database and records, photocopying, filing and scanning. If you would like to find out more information about this role, please see the attached job specification.