Administration Assistant

Please note: This vacancy may close early if we receive a sufficient number of suitable applications, so early applications are encouraged. Ability to work as an integral part of the tissue viability team providing clerical assistance to the whole team Promote effective customer focused communication by responding to telephone or face to face communication with staff, patients and service users complying with departmental guidance To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched To be able to book appointments for patients on to the Tissue Viability teams system one calendar Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary as well as being able to input data into various databases to help monitor the Tissue Viability team and Trusts objectives The post holder will give relevant assistance as and when required to support all colleagues To carry out general administration duties and provide clerical assistance, as required To liaise with outside suppliers and other agencies as required Please refer to the attached job description and person specification for further details.

To understand the Tissue Viability service and have an understanding of the systems and processes involved in providing this service The post holder will be responsible for designated clerical duties in the department Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators Promote effective customer focused communication with patients and service users. To respond to telephone and / or face to face enquiries complying with departmental guidance To be responsible for the accurate and timely storing/scanning of records, e.g., referral letters To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

To be able to organise own workload. To be able to book appointments for patients on to the Tissue Viability teams system one calendar.

Essential person specification requirements Qualifications: Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience Experience: Experience of working with filing systems Experience of good customer or patient care Work with IT systems Skills and Abilities: Keyboard skills Develop and maintain positive working relationships Demonstrate effective and clear written, verbal and telephone, communication skills Work with demanding workloads and prioritise tasks Maintain a safe working environment for self and others Willingness to take on tasks