Receptionist/Administrator

30am-1. 00pm Previous experience within General Practice or the NHS would be beneficial, although applicants with strong reception, administrative or customer service experience are also encouraged to apply.

The Receptionist/Administrator will provide a courteous, efficient and effective reception and administrative service to patients and the wider practice team. The role will include: Welcoming patients and visitors to the surgery and assisting with their enquiries.

Answering incoming telephone calls and directing patients to the appropriate service or member of the team. Processing requests for appointments, home visits and other patient enquiries.

Booking, amending and managing patient appointments using the practice clinical system. Registering new patients and updating patient information.

Processing repeat prescription requests in accordance with practice procedures. Scanning, filing, photocopying and carrying out general administrative duties.

Signposting patients and visitors to appropriate services where required. Monitoring the waiting area and communicating effectively with clinical and administrative colleagues.

Maintaining patient confidentiality and handling sensitive information appropriately. Supporting the smooth day-to-day running of the surgery and undertaking other reasonable duties as required.

Job summary To receive, assist and direct patients in accessing the appropriate healthcare professional or service within the surgery in a courteous, efficient and effective manner. To provide general administrative support to the surgery team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

The post holder will also provide information and signposting to patients and visitors where appropriate. Welcome and check in patients attending the surgery.

Respond to patient enquiries in a courteous, respectful and helpful manner. Answer incoming telephone calls and redirect calls as appropriate.

Process requests for same-day and future appointments. Deal with requests for home visits in accordance with surgery procedures.

Contact patients when requested by the clinical or supervisory team. Cover reception positions as required.

Monitor the waiting area and keep other members of the practice team informed of any relevant issues. Open and close the surgery as directed by practice procedures.

Signpost patients and visitors to other services where appropriate. Maintain a good working knowledge of surgery procedures and work in accordance with agreed protocols.

Use the clinical computer system to manage patient information and appointments. Register new patients and maintain accurate electronic patient records.

Process changes of address and other updates to patient information. Process repeat prescription requests in accordance with surgery guidelines.

Scan and file documentation onto the clinical system. Undertake photocopying and other general administrative duties as required.

Regularly access and use NHS email. Respond appropriately to computer-generated alerts, flags and reminders.

The post holder will have access to confidential and sensitive information relating to patients, carers, colleagues and the organisation. All information must be treated as strictly confidential and only shared with authorised individuals in accordance with South Coast Medical Group policies and procedures and relevant data protection requirements.

The post holder will: Work in a way that promotes their own health and safety and that of colleagues, patients and visitors. Identify and report potential risks.

Follow appropriate infection prevention and control procedures. Maintain a safe, clean and tidy working environment.

Complete required training and apply this knowledge within the workplace. Respect the privacy, dignity, needs, beliefs and rights of patients, carers and colleagues.

Treat people fairly and without judgement. Work in accordance with organisational policies, procedures and relevant legislation.

Communicate effectively and professionally with patients, carers and colleagues. Recognise when alternative methods of communication may be required.

Work effectively as part of the wider practice team. Manage their own workload and time appropriately.

Contribute ideas and suggestions to improve the effectiveness of the team and service. The post holder will be expected to: Complete all required statutory and mandatory training.

Participate in an annual performance review. Take responsibility for their own learning and development.

Maintain and develop the skills required to undertake the role effectively. The post may include other reasonable duties as determined by South Coast Medical Group.