Receptionist

An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department.

As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients. The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.

They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust. Providing reception cover for the Endoscopy service including: Greeting patients on arrival onto the Endoscopy patient system.

Liaising with clinical staff/booking clerks in relation to appointments, Inputting clinical and administrative patient details onto the system. Liaising with the ambulance desk to arrange transport for patients.

Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records. Clinic preparation for endoscopy clinics: pull out patient information for each clinic.

Liaising with nursing staff with regard to arrival for clinics and managing potential delays. For further information about this role please see the attached job description and person specification.