GP Senior Receptionist
- Employer
- Priory Road Medical Centre
- Location
- Swindon, SN3 2EZ
- Contract
- Permanent
- Posted
- 3 September 2026
- Closing date
- 31 October 2026
Role overview
Priory Road Medical Centre are looking to recruit someone who is capable of working in a busy environment and confident at dealing with a wide ranging patient group. It will involve face-to-face and telephone work.
You should be a team player who is able to help meet the targets required by this busy team and are adaptable to the needs of the practice. The job is for 25 hours per week Mon to Fri 1.
00pm to 6. 00pm Telephone and front desk appointment bookings Prescription handling Scanning documentation General call handling/administrative duties JOB TITLE: SENIOR RECEPTIONIST SUPERVISOR: RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.
DUTIES GENERAL RECEPTION To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm.
Ready the premises for work. To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building.
A doctor should always be present on your departure. To ensure that enquiries from patients are efficiently and courteously handled.
Show full NHS role information
To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly. To receive and route patients and visitors on their arrival.
Answer general enquiries, explain surgery procedures, make new and routine appointments. File and extract records and any documents relating to these.
Implement actions as defined by the doctors and nurses in relation to Test Results. Receive and record requests for home visits.
Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area. Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.
Tidy reception area and check cleanliness of patients toilet. Attend staff meetings and Away Days as requested.
Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable. Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques.
Giving patients receipts for monies received. Using and processing card machine.
Photocopy documents as and when required. Shred confidential documents as and when required.
Issue computerised prescriptions. Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.
Maintain the items in the spills bucket. Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.
DUTIES SENIOR RECEPTIONIST Supervise, support and coordinate the Reception Team, ensuring effective day-to-day operations and high standards of patient service. Create agendas, chair and coordinate regular Reception Team and GP/Reception meetings, recording and communicating actions as required.
Act as the main point of contact between the reception team, clinical staff, administration staff and management, ensuring information, protocols, procedures and updates are communicated effectively. Coordinate the promotion and organisation of practice campaigns, including annual Flu Clinics, ensuring adequate reception cover and efficient patient flow.
Monitor and record reception staff sickness, annual leave and overtime, maintaining accurate records within the reception diary. Manage the reception email inbox and provide support to administrative staff in monitoring and managing safeguarding communications.
Train, mentor and induct new reception staff, providing ongoing support and guidance to ensure competency and adherence to practice procedures. Conduct regular team supervision and provide support with staff development, performance management and day-to-day operational issues.
Meet regularly with the Operations Manager to discuss service delivery, team performance, staffing matters, patient feedback and operational improvements. Ensure confidentiality is maintained at all times and that all practice policies and procedures are followed.
Identify opportunities to improve reception processes and contribute to the continuous development of administrative systems and patient services. Carry out any other duties as reasonably requested and mutually agreed between employer and employee.