Business Support Officer
- Employer
- Penkridge Medical Practice
- Location
- Stafford, ST19 5AP
- Contract
- Permanent
- Posted
- 1 September 2026
- Closing date
- 24 September 2026
Role overview
We are looking for an enthusiastic, motivated, organised and proactive Business Support Officer to join our friendly and forward-thinking GP Practice on a permanent basis. This is an exciting opportunity for an experienced Primary Care administrator who has a good understanding of Quality and Outcomes Framework (QOF), Enhanced Services, CQRS and primary care data quality.
The successful candidate will work closely with the Practice Management Team and clinical staff, providing specialist support with QOF and Enhanced Services monitoring, searches, reporting, recalls, audits and claims. A key aspect of the role will be ensuring that patient information, clinical coding and activity are accurately recorded so that the Practice can achieve its contractual requirements and maximise Practice income.
We are looking for someone who is confident working with data, has excellent attention to detail and is able to take ownership of their workload. The successful candidate will be proactive in identifying areas requiring action and will work collaboratively with the wider Practice team to achieve positive outcomes.
The postholder will: Support the Management Team with the delivery and monitoring of QOF and Enhanced Services. Run regular searches using EMIS Web and Ardens Manager.
Monitor QOF and Enhanced Services performance on a monthly basis. Identify areas of underachievement or outstanding activity and work with the relevant Practice staff to address these.
Prepare and submit national and local CQRS claims, ensuring all claims are accurate and submitted within required deadlines. Support and monitor the Practice's recall system, particularly for patients with long-term conditions.
Show full NHS role information
Identify patients requiring reviews, monitoring, investigations or other relevant interventions. Undertake regular checks of patient records to ensure clinical information and activity are accurately recorded.
Support clinicians and administrative staff with clinical coding and data quality. Identify and correct data quality issues which could affect QOF, Enhanced Services or other commissioned income.
Ensure appropriate coding and recording of activity to support accurate reporting and maximise Practice income. Undertake audits and analyse Practice data to identify trends, gaps and areas for improvement.
Complete and submit reporting templates and data returns for the ICS, PCN and other relevant organisations. Maintain accurate spreadsheets, monitoring tools and records relating to QOF, Enhanced Services, recalls, audits and reporting.
Provide regular performance information and updates to the Practice Management Team. Support the Practice Management Team with the delivery and monitoring of QOF and Enhanced Services.
Liaise with clinicians, Practice staff, PCN colleagues and external organisations as required. Provide general administrative and business support to the Practice Management Team.
Undertake other duties appropriate to the role as required. About the Candidate We are seeking an individual who is highly organised, self-motivated and able to work proactively with minimal supervision.
You will have excellent attention to detail and understand the importance of accurate data, clinical coding and timely completion of contractual requirements. You will ideally have previous experience working in General Practice and be familiar with QOF, Enhanced Services, EMIS Web, Ardens Manager and CQRS.
The ability to analyse data, identify areas requiring action and communicate effectively with both clinical and non-clinical colleagues is essential. Knowledge of clinical coding would be particularly advantageous, as the postholder will play an important role in ensuring the accuracy and completeness of coding to support QOF and Enhanced Services achievement.