Medical receptionist

We are recruiting for a medical receptionist to join our friendly and busy team. This role provides reception and administrative support to the whole practice.

Customer service experience and IT skills are essential. A knowledge of primary care and the IT system (System One) would be an advantage but not essential as training is provided.

Good written and oral communication skills are also essential as well as good time management and organisational skills to prioritise your workload, along with an understand of, and commitment to, patient confidentiality. Welcoming patients to the surgery and providing a friendly and professional reception service.

Answering incoming telephone calls promptly and dealing with a wide range of patient queries. Booking, cancelling and rearranging GP, nurse and other clinical appointments.

Supporting patients with general enquiries and directing them to the appropriate service. Take accurate messages and relaying information to the relevant team members.

Managing the reception area and assisting patients with check-in and other administrative queries. Liaising with GPs, nurses, administrative staff and other healthcare professionals.