Single Point of Access Administrator

Our Single Point of Contact team based to Fort Southwick, Fareham, are an essential first point of contact for those referring into our community services across Fareham, Gosport and South East Hampshire. It is thanks to this team that our patients, GPs and carers, can access the professional healthcare support they can expect.

If you come to work with us, you will work with the team - to cover the Single Point of Contact referral service, taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed - to complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment - to provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients - to negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

To cover the Single Point of Contact referral service taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed To complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment To provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients Negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs To act as an information point of contact for professional callers. Taking and recording accurate telephone messages, seeking out and relaying information To update patient records electronically on Rio and maintain databases/spreadsheets using office protocols To provide full secretarial and administrative services when required To set up and maintain comprehensive filing and patient record systems if necessary -- to ensure easy retrieval of information To ensure incoming post is opened or distributed to the appropriate teams To arrange meetings, training events, accommodation, and presentation equipment when necessary To maintain adequate stocks of all necessary day to day stationery items Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.