Administrator/Receptionist

We are looking for enthusiastic receptionist/admin(Docman) assistants to complete our primary care administrative team. The rota for the post is set at 37 hours per week.

Monday to Friday from 10am - 6. 30pm ( This shift pattern is required to ensure adequate cover is available within the reception team) You should be proactive, caring and committed to the role and able to work well independently as well as within the team, reporting directly to the Reception Supervisor and Practice Management Team.

The role will involve being the initial face of the practice, it is important to have great communication skills, showing empathy when needed. Please see job description for more details.

You will work within the administrative team and team working is an essential attribute to being successful in this role. You will need to be able to use your initiative where necessary, whilst at the same time understanding and remaining within your limitations.

Training, both internally and externally will be provided as required. Support is always offered from within the team.

To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. Answer all telephone calls promptly Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required Record and handle home visit requests Answer and handle all mobile telephone calls Deal with general enquiries and complaints Contact other providers Register new patients and add to the computer system Arrive patients for their appointments Greet and direct patients and visitors Hand out prescriptions to patients or their representatives Give out test results to patients in accordance with Practice protocols Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to needs of doctors and nurses during surgery Advise and collect payments from patients for non NHS services Pull, file and print patient records when required Handle requests for repeat prescriptions Raise prescriptions as per Practice protocols Deal with email correspondence from a variety of sources including the surgery website Deal with queries relating to prescriptions Input and extract patient and other information from the Practice computer system Open, scan, attach and distribute post Process letters through the Docman system, ensuring protocols are followed and relevant actions are sent and coding from incoming documents are entered into the patient records correctly.