Coordination Centre Administrator

Coordination Centre Administrator Hours: 37. 5 hours per week Location: Peace Hospice, Watford Salary: £25,446 per annum (pro rata) Closing date: 3 September 2026 at 12 noon Interview date: TBC What you will do: Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalate.

To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times. Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.

Ensuring that data entry on to the clinical systems is complete and accurate. Work on a rota basis covering 8am to 6pm, seven days a week. --Shifts could be: Earlies: 8am - 4pm Day: 9am - 5pm Late: 10am - 6pm Acting as a Rennie Grove Peace Hospice Care ambassador Management of all referrals into Rennie Grove Peace, both those from external sources and internal referrals.

Ensure that the correct team is notified of the referral and the priority score in order that the patient and family receive care in a timely fashion. Ensure that the correct data is entered into the clinical system.

Call patients and family members to arrange appointments. Take messages from professionals, patients and family members to ensure they are passed to the most appropriate person.

Pull data from the clinical system for pre-planned reports such as patient lists or missing data reports. Book rooms for appointments, prepare clinic letters and process patient discharge summaries, ensuring these are all completed in a timely manner.