Medical Receptionist/Administrator
- Employer
- The Linden Medical Group
- Location
- Nottingham, NG9 8DA
- Contract
- Permanent
- Posted
- 4 August 2026
- Closing date
- 30 September 2026
Role overview
The Linden Medical Group is seeking to further expand our fabulous reception/administration team. We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.
The working pattern is 27 hours over 4 days as follows: Monday & Tuesday 8am - 2pm Wednesday 8am-5:30pm with 1 hour unpaid lunch Friday 10am-5:30pm with 1 hour unpaid lunch This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance. Previous experience of the SystmOne clinical system is necessary We are looking for candidates who can demonstrate the following: Excellent customer service skills.
The ability to empathise. The ability to remain calm under pressure.
Demonstrates active listening skills. Be sensitive to the needs of others.
Who are adept at problem-solving. Excellent attention to detail.
The ability to prioritise daily work to ensure all tasks are completed in a timely fashion. The ability to integrate into an established team.
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Good Sense of humour. Positive attitude.
Professional Telephone manner In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.
Our ideal candidate will have previous experience in a similar role. JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR REPORTS TO: Operations Manager ACCOUNTABLE TO: Practice Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.
Job Responsibilities: To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team. Duties and Responsibilities: Telephone Duties Making appointments Taking and passing on messages Making appointments to discuss results Signpost callers to the appropriate healthcare professional Home visit requests Deal with general enquiries Contact patients, other team members and associated healthcare agencies and providers Reception Duties Greet and direct patients and visitors Register new patients and temporary residents Make appointments Ensure outstanding queries are explained and handed over to colleagues as necessary Respond to requests of doctors and nurses during clinics Collect payments from patients for non-NHS services Scanning and Filing Prescriptions Dealing with requests and queries relating to prescriptions Raising prescriptions as per Practice protocols Processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.
Register new patients on to the system on a daily basis Complete electronic tasks on a daily basis Any other delegated duties considered appropriate to the post