Medical Administrator

Working as part of a Reception Team to ensure we deliver a high level of service to patients, doctors, nurses and other members of the practice team. To learn and develop in the skills required to be a exceptional Medical Administrator and Secretary.

Always ensuring all policies and procedures are adhered. Greet and direct patients and visitors Make appointments using the Care Navigation Templates.

Deal with Patient queries both face to face and over the telephone in a kind and professional manner Take requests for prescriptions Collect payments from patients for non NHS services Sort and date stamp all incoming patient related mail Scan, action and code patient related documents onto their medical records, ensuring any such documents are forwarded to the appropriate clinician for action Deal with a wide variety of Administrative tasks Making appointments and using the Care Navigation Templates to navigate the patient to the most appropriate care Taking requests for prescriptions Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries and complaints both over the phone and face to face Various Medical Secretarial duties Collect payments from patients for non-NHS services Deal with a wide variety of complex Administrative duties Scan, action and code incoming mail and allocate to the most appropriate person for actioning