Service Administrator

Reed - Agency - Permanent • HookHybrid working

£28,000 - £31,000 per year

Location: Hook Area Salary: £28,000 - £31,000 + Bonus + Excellent Benefits The Opportunity An exciting opportunity has arisen for a highly organised and detail-oriented Service Sales Administrator to join a successful and growing technical services organisation. Working closely with sales, operations and customer service teams, you will play a pivotal role in supporting the sales process, managing administration activities and ensuring customer information, contracts and service records are maintained accurately. This is a fast-paced role suited to someone who enjoys multitasking, working to deadlines and being a key part of a collaborative team environment. Key Responsibilities - Process and manage customer orders and service-related documentation. - Support sales teams with quotations, contract administration and customer enquiries. - Maintain accurate records within internal systems and databases. - Produce regular reports and management information. - Monitor incoming enquiries and allocate work accordingly. - Ensure service agreements, customer records and documentation are accurate and up to date. - Liaise with internal departments to coordinate customer requirements and service delivery. - Assist with invoicing, order acknowledgements and general administration activities. - Support reporting requirements through spreadsheet management and data validation. - Provide general administrative support across the department where required. About You We are keen to speak with candidates who have experience in one or more of the following: - Sales Administration - Service Administration - Contract Administration - Sales Support - Service Coordination - Customer Service Administration You will ideally possess: - Strong organisational and time-management skills. - Excellent attention to detail and accuracy. - The ability to manage multiple priorities within a busy environment. - Strong communication skills and a customer-focused approach. - Confidence using CRM systems and Microsoft Office applications. - Excel experience, including working with data and reports. - A proactive and team-focused attitude. What's On Offer - Hybrid working - Annual bonus scheme - Generous holiday entitlement - Enhanced pension contribution - Private healthcare - Life assurance - Flexible working arrangements - Ongoing training and development - Friendly and supportive team culture