Operations Coordinator

Reed - Agency - Permanent • Basingstoke

£28,000 per year

Operations Specialist (Service Delivery) Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus scheme The Opportunity An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team. This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks. This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations. Key Responsibilities - Coordinate and schedule audit and inspection appointments - Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements - Manage incoming calls and emails professionally and efficiently - Maintain accurate records within CRM and scheduling systems - Resolve appointment queries and coordinate necessary changes - Escalate issues appropriately where required - Support wider operational and administrative activities - Monitor and update service information to ensure data accuracy - Work collaboratively with internal teams to meet service delivery objectives Candidate Profile We're interested in speaking with individuals who: - Have previous experience in administration, coordination, scheduling, operations support or customer service - Possess excellent organisational skills and strong attention to detail - Are comfortable handling inbound calls and stakeholder communications - Can effectively manage multiple priorities in a fast-paced environment - Demonstrate a proactive and solution-focused approach - Are confident using CRM systems, Microsoft Office and scheduling tools - Enjoy working within structured processes and procedures What's on Offer? - Fully remote working - Structured onboarding and training programme - Supportive and collaborative team culture - Clear progression opportunities within operations and service delivery - Company bonus scheme - Long-term career development within a growing and established organisation Ideal Backgrounds Candidates may come from backgrounds such as: - Operations Administration - Service Coordination - Facilities or Maintenance Administration - Scheduling and Planning - Customer Service - Housing or Property Administration - Compliance Support - Logistics Coordination - Helpdesk or Service Desk Administration