Hire Administrator

Recruiter
Global Recruitment Services Ltd
Location
Staffordshire
Salary
£30,000 - £35,000 per year (Profit share, vehicle allowance)
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
15 October 2026
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Job description

We are currently looking for a Hire Co-ordinator to work for one of our clients on a permanent basis.

The company is a well-respected market leader in specialist equipment for a range of sectors including construction, energy production, process and water treatment and this is an excellent opportunity to join a rapidly expanding and successful organisation.

Based in their modern premises in Stafford the role will involve managing the fulfilment of hire contracts cost efficiently and to full customer satisfaction; and manage hire-related customer care tickets and the main duties for this Hire Administrators role will include the following:-

Processing Hire Orders/Enquiries, including Participating in 24/7 On-call Rota for Emergency Hires
Processing hire orders in the CRM system, hire management system and finance management system
Handling enquiries from repeat customers
Liaising with the engineering manager on asset and labour requirements and timelines
Handling emergency enquiries and processing and coordinating emergency hire orders afterhours as part of an on-call rota
Processing off-hire requests, arranging transport and lift (crane or HIAB)
Processing new and ex-hire asset sales
Liaising with customers to get purchase orders extended
Processing repeat hire orders
Managing Hire Equipment Deliveries and Collections
Preparing paperwork for the engineers including RAMS when required
Liaising with customers regarding deliveries, offloading requirements, any site-specific rules and any other queries
Confirmation of transport and lifting requirements and issuing POs
Completing pre-dispatch actions
Coordinating the resolution of hire customer care issues using the customer care ticket system

The successful candidate will be an organised, detail-oriented individual who manages processes efficiently and accurately. Customer-focused and proactive, they resolve issues quickly and communicate clearly to ensure smooth contract fulfilment. Calm under pressure, they balance speed with accuracy to deliver a seamless customer experience

Previous experience of working in a similar role is preferred as is a track record of working in an engineering and/or service/hire environment in the past. Experience of dealing with customers and resolving customer queries and issues is essential and as such some customer service experienced would be preferred. Applicants must have some understanding of technical terminology and procedures and a strong administration background is a must

Candidates for this Hire Administrators role will posses some if not all of the following:-

General administration experience, including phone handling, touch typing, email writing and Microsoft Office Suite such as Outlook, Word and Excel
Experience with HubSpot, Smartsheet/Appsheet and Sage
Technical aptitude, including understanding of technical terminology and ability to interpret drawings
Commercial awareness
Financial management skills

In return our client offers an excellent remuneration package which includes an attractive basic salary, ongoing training and progression, company share program and company car/car allowance after a qualifying period

This is an excellent opportunity to find permanent work with a forward-thinking progressive employer.

Global Recruitment Services Ltd are a Recruitment Business based in the Midlands

For more information and to apply please email your CV to us

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