Customer Service Advisor
- Recruiter
- Simply Automotive Ltd
- Location
- Dorset
- Salary
- £28,000 - £32,000 per year (Plus Bonus)
- Contract
- Permanent
- Work pattern
- Full Time
- First listed by Ontap
- 17 October 2026
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Job description
Simply Automotive is an independent Castrol Service Centre in Creekmoor, Poole. Dealership-quality service at independent prices. We are a busy, growing team with more than 500 5 Google reviews, looking after private customers, local businesses and fleets.
We re looking for a Service Advisor to be the first point of contact for our customers and the link between the front desk and the workshop.
What you ll do
Answer calls, emails and walk-ins, and book work into the diary
Check vehicles in, explain the work needed in plain English, and give clear quotes
Turn health check findings and MOT advisories into booked work
Keep customers updated through the day and get approval before extra work starts
Send MOT and service reminders, and follow up outstanding quotes
Prepare invoices, take payments and look after trade and fleet accounts
Work closely with our General Manager and technicians to keep the workshop running smoothly
What we re looking for
Experience as a service advisor or receptionist in a garage or dealership. We ll also consider strong customer service candidates with good car knowledge.
Confident on the phone and comfortable explaining technical work and prices
Organised, accurate and calm when the diary is full
Good computer skills; experience with a garage management system is a plus
Full UK driving licence
What we offer
£28,000 £32,000 basic depending on experience, plus a monthly bonus on work sold
Monday to Friday, 08:00 - 17:30
28 days holiday including bank holidays, plus workplace pension
Training and a long-term role in a growing business
A friendly, professional team that takes pride in its service, reputation and reviews