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Customer Service Coordinator

More Devon jobs
Recruiter
untypical
Location
Devon
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
17 October 2026
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Job description

untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We re looking for talented and enthusiastic individuals who will share this passion, to join our team

Our benefits package includes:

Bonus scheme
Enhanced Company Pension Scheme
26 days holiday with additional bank holidays
Holiday Buy Scheme
Life Assurance
Retail discount portal
Employee Assistance Programme

We have a vacancy for a Customer Services Coordinator to join our Western regional team, based from our Exeter Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.

Duties will include:

Provide an excellent Customer Journey process Including courtesy calls, site progress and customer satisfaction
Being responsible for ensuring defects are attended to in a reasonable timescale
Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Head of Customer Services
Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
Help continuous improvement in customer satisfaction ratings

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK s most customer-centric housebuilder.

Apply Now