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Service Administrator

Recruiter
Working Solutions Recruitment
Location
Leeds
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

WSR is recruiting for a Service Administrator for our reputable client in Leeds.

Location: Leeds Hours: Monday to Friday, 8:00am 4:30pm Working Pattern: Fully office-based

Service Administrator Role Overview:

We re looking for an organised and proactive Service Administrator to join a busy service team in Leeds. This is a varied role where you ll provide day-to-day support to field-based engineers, customers and the wider service function, helping to keep jobs organised, schedules on track and administration running smoothly.

It s a great opportunity for someone with solid administrative experience who enjoys a busy, hands-on environment. Previous experience within engineering, technical services or a similar setting would be useful, but isn t essential, as full training will be provided.

Service Administrator Key Responsibilities:

You ll be involved in a broad range of service administration, including:

Coordinating service calls and supporting the scheduling of engineer visits
Preparing and issuing engineer work orders, diaries and relevant documentation
Processing engineer timesheets, reports and daily working hours
Setting up new customer accounts and completing the necessary administration and checks
Raising purchase orders, processing credits and supporting invoicing
Liaising with customers and site contacts to arrange works and keep them updated
Maintaining accurate maintenance records and monitoring planned visits
Producing regular service reports, including engineer hours, transactions and contract information
Monitoring customer KPIs and helping ensure service commitments are met
Supporting the preparation of straightforward customer quotations
Keeping accurate records of engineer holidays, sickness, lieu days and other absences
Assisting with engineer on-call rotas and general team coordination
Following up on outstanding invoices where required
Supporting engineers with PPE and workwear requests

Service Administrator Skills, Experience and Attributes:

Previous administrative experience, ideally within a service, engineering or technical environment
Strong organisational skills with the ability to manage and prioritise multiple tasks
Excellent attention to detail and a methodical approach to administration
Confident written and verbal communication skills
A customer-focused approach and confidence liaising with different contacts
Comfortable working as part of a busy, collaborative team
Good working knowledge of Microsoft Office
Basic financial awareness would be beneficial, although training can be provided
Previous SAP experience would be advantageous but is not essential

Service Administrator Benefits (After probation):

Holidays: 25 days (with increases based on service).
Health: Private healthcare, digital GP access, and mental health support.
Enhanced Pay: Generous maternity, paternity, and sick pay.
Secure Future: Pension plan, income protection, and life assurance (4x salary).
Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!

This is a varied position where you ll become an important part of the day-to-day service operation, working closely with engineers, customers and internal teams. You ll receive full training and have the opportunity to develop your knowledge and skills within a busy service environment.

Please click APPLY NOW , or call the WSR Team at for more info. We appreciate the time and effort invested in your application.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.

Apply Now