Customer Service Advisor

Recruiter
365 People
Location
Leicester
Salary
£12.71 per hour
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

Customer Service Coordinator

Location: Leicester Job Type: Permanent, Full-Time Pay: From 12.71 per hour

365 People are recruiting for an established Leicester-based business looking for a Customer Service Coordinator to join their friendly and growing team.

This is an excellent opportunity for someone looking to build a career in customer service and sales support.

You do not need years of experience for this position. You may already have some customer service, administration or sales experience, but we are equally interested in people with transferable skills who are confident communicating with customers and keen to learn.

Full training will be provided on the company's products, systems and processes.

The Role

You'll become part of a close-working team responsible for looking after customers and helping enquiries and orders run smoothly.

Your duties will include:

Speaking with customers by telephone and email
Handling incoming enquiries
Preparing quotations and following them up
Processing and monitoring customer orders
Keeping customers updated on progress
Building relationships with regular customers
Following up enquiries and potential opportunities
Liaising with colleagues and other departments
Helping resolve customer queries
Keeping customer and order information up to date
Providing general sales and administration support
Learning the company's products and services
Taking on additional responsibility as your confidence develops

Who We're Looking For

We're more interested in finding the right person than somebody who ticks every box on a CV.

You could currently be working in customer service, administration, retail, hospitality, sales or another customer-facing environment and be looking for an opportunity to move into an office-based commercial role.

We'd like somebody who:

Is friendly, approachable and comfortable speaking to people
Has a good telephone manner
Communicates clearly
Is organised and reliable
Is comfortable using a computer
Is willing to learn
Will follow things up and take ownership
Enjoys working as part of a team
Takes pride in providing good customer service
Wants to develop and progress

Previous office-based customer service, sales administration or internal sales experience would be useful, but it isn't essential.

Experience within manufacturing, signage, print or a similar environment would also be helpful, but again is not required.

Why Apply?

This isn't a role where you're expected to arrive knowing everything.

You'll be supported while you learn the business and its products, with the opportunity to develop your customer service and commercial skills and gradually take on more responsibility.

If you're personable, switched on and willing to get involved, we'd like to hear from you.

Apply today with your CV for immediate consideration.

Apply Now