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Customer Service Administrator

Recruiter
Unity Resourcing Ltd
Location
Wetherby
Salary
£25,870 per year (plus discretionary company bonus)
Contract
Permanent
Work pattern
Full Time
Working arrangement
Hybrid working
First listed by Ontap
13 October 2026
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Job description

Customer Service Administrator

Location: Wetherby

Salary: £25,870 plus discretionary company bonus Hours: Monday to Friday, 9am - 5pm Benefits: Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes

A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks.

Due to continued growth, our client currently has two vacancies available within the team

This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.

Responsibilities include:

Responding to emails, phone calls and general enquiries in a professional and timely manner.
Providing excellent customer service and support to clients and customers.
Drafting correspondence and assisting with general administration.
Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
Maintaining accurate records and updating internal systems.
Supporting with onboarding new clients.
Assisting the wider team with ad hoc administrative duties.

Candidate requirements:

Previous office based experience (administration, customer service or similar)
Excellent attention to detail.
Strong verbal and written communication skills.
Good organisational and time management skills.
A positive and proactive attitude.
The ability to build rapport and maintain strong working relationships.
A professional and confident telephone manner.
Comfortable using initiative and managing workload effectively.
Enthusiastic and keen to learn.

For this brilliant opportunity, please send your CV to Beth Davies via the link provided.

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