Customer Service Advisor
- Recruiter
- Pall-ex
- Location
- Leicestershire
- Salary
- £27,500 - £27,539 per year
- Contract
- Permanent
- Work pattern
- Full Time
- First listed by Ontap
- 13 October 2026
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Job description
Position: Customer Service Advisor
Contract Type: Permanent - 40 hours per week
Location: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1 FH
Working hours: Monday to Friday - 09 00 with occasional Saturday mornings on a rota
Salary: £27,539.20
Please note that this is an office-based role.
Why choose Pall-Ex?
Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have an unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy
competitive pay rates,
range of useful benefits
pension
enhanced annual leave increased with length of service milestones
life cover
supportive employee assistance programs
About the role:
Duties include:
Handle all calls in a professional manner, offering solutions and options for the customer where applicable
Respond to all emails and Nexus instant messages in a timely manner
Daily Reporting to Corporate Customers, communicating any previous day failures or potential issues
Maintain a high level of service through both professional communication to all parties and via KPI s
Working towards and supporting Company goals, values and objectives
Proactively resolve any potential customer issues
Monitoring not sent/ghost freight
Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
Complaint handling to manage customer expectations and provide efficient solutions
The ideal candidate will have:
Excellent customer service skills to resolve issues in a timely manner
Genuine care and ability for problem solving
Strong organisation and communication skills
Excellent attention to detail
Ability to work under pressure
Good knowledge of Microsoft applications