Customer Service Advisor
- Recruiter
- Portfolio
- Location
- Hampshire
- Salary
- £29,000 - £34,000 per year
- Contract
- Permanent
- Work pattern
- Full Time
- First listed by Ontap
- 13 October 2026
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Job description
We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous.
Duties
Respond promptly and effectively to customer enquiries via phone, email and mobile.
Provide accurate information regarding our services, ensuring customer needs are fully understood.
Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
Analyse customer data to identify trends or issues, contributing to continuous service improvement.
Collaborate with internal teams to resolve complex queries and escalate issues when necessary.
Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.
Experience
Proven experience in a customer service role
Familiarity with Customer Relationship Management (CRM) systems.
Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
Analytical skills to interpret data and identify actionable insights.
Ability to work effectively under pressure whilst maintaining attention to detail.