Repairs Advisor Contact Centre

Recruiter
Gilmartins
Location
Bedfordshire
Salary
£26,000 - £28,000 per year
Contract
Permanent
Work pattern
Full Time
Working arrangement
Hybrid working
First listed by Ontap
13 October 2026
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Job description

We are recruiting an experienced inbound Call Handler / Booker based in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

Taking inbound calls from tenants and clients (housing associations or councils)
Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
Contacting tenants to book appointments
Booking engineer appointments

Essential Skills / Experience for this role:

1 years experience in a similar role involving customer service call handling
Excellent communication and listening skills
Ability to multi-task to manage a demanding workload in a fast-paced environment
Excellent telephone manner and administration skills

Company Benefits:

Career development opportunities
Employee Assistance access to a range of support and advice by telephone and a via a mobile phone app
Free Personal Trainer group sessions after work every Thursday
Hamper at Christmas
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