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Administrator / Service Controller

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Recruiter
ARC Group
Location
Norwich
Salary
£15 per hour
Contract
Permanent
Work pattern
Full Time
First listed by Ontap
13 October 2026
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Job description

Job Title: Administrator / Service Controller Job Type: Temporary with opportunity into permanent. Location: Norwich Rate of pay: £15 per hour

Are you a Service Controller looking for work?

Temporary to Permanent Opportunity

We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position.

Hours: Monday - Friday, 8:30am 5:00pm, 1 hour lunch. Start Date: ASAP

The Role:

Coordinating engineers' schedules and appointments
Managing incoming service requests and allocating work
Liaising with customers to provide updates and resolve queries
Raising and processing job sheets and service documentation
Maintaining accurate records and updating internal systems
Providing general administrative support to the service team

The Ideal Candidate:

Previous experience in a service controller, scheduler, coordinator or administration role
Excellent communication and customer service skills
Strong organisational skills with the ability to prioritise workloads
Confident using Microsoft Office and computer systems
Able to work independently and as part of a team

This position is offered on a temporary basis initially, with the opportunity to become a permanent member of the team for the right candidate.

BENEFITS OF WORKING FOR ARC

Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region s leading companies.
In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
Weekly pay with a 1 hour pay resolution guarantee.
Pension contribution (after 3 months continuous service).
On-going assignments
Free access to our Health Assured scheme for you and your family.
Access to Free online training.

Please contact our Recruitment specialists if you are available for this position

ARC GROUP

A focus on recruitment, a passion for people.

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