Operations Administrator

Purpose of the Role:

The Operations Administrator provides critical administrative and scheduling support to the Operations team, ensuring accurate job entry, engineer coordination, client updates and compliance. This role contributes to efficient operational delivery and high-quality customer service across the business.

Key Responsibilities:

Ensure all jobs are scheduled and completed within KPIs

Maintain accurate job data across systems

Schedule engineers diaries efficiently

Liaise with clients and social housing providers

Update client portals with progress and completions

Handle inbound and outbound calls

Arrange permits and job documentation

Operational Duties:

Answer telephone enquiries and direct appropriately

Monitor engineer activity via tracking systems

Enter and allocate jobs based on requirements

Update schedules throughout the day

Chase reports and escalate issues

Prepare quotes and proposals

Optimise scheduling efficiency

Health, Safety & Compliance:

Maintain compliance documentation

Support RAMS and permit processes

Follow H&S and data handling procedures

Report compliance issues

Customer Service:

Provide real-time client updates

Communicate professionally via phone and email

Ensure SLA/KPI deadlines are met

Build strong client relationships

Additional Duties & Responsibilities:

Out-of-hours call handling required once trained (additional pay)

Hours: 08 00 (1 day per week 07 00)

Experience & Skills:

Strong administrative skills.

Excellent communication and organisational skills.

Ability to work in a fast-paced environment.

Experience with job management systems is preferred.

Qualifications:

GCSEs or equivalent.

Admin/operations experience useful.

Training in customer service or operations is desirable.